Privacy Policy

1. Who is responsible for your data?

For the purposes of applicable data protection laws (such as the EU General Data Protection Regulation, “GDPR”), the data controller is the individual owner/operator of 24Convert.com.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Email:support@24convert.com

2. What personal data do we collect?

Short version: We only collect the minimum information needed to operate and improve the service. You can use 24Convert without creating an account or providing your name.

2.1 Usage data

When you visit 24Convert.com, our systems and some of our service providers may automatically collect certain technical information, such as:

• IP address
• Browser type and version
• Operating system and device information
• Language settings
• Date and time of access
• Pages visited and basic interaction events
• File types you convert (e.g. JPG → PNG, MP4 → MP3)
• Conversion duration and success/error flags

This information is used to operate the service, monitor performance, prevent abuse and improve reliability. We do not use this data to personally identify you.

2.2 No mandatory account or profile

You do not need to create an account or register in order to use 24Convert. Currently:

• We do not require your name, address or phone number to use the tools.
• You can use the service without providing an email address.

If we introduce optional accounts or paid features in the future, we will clearly explain what data is collected and update this Privacy Policy accordingly.

2.3 Email addresses

You may choose to contact us via email (for example, for feedback or support). In that case:

• We receive your email address and any information you include in the message.
• We use this information only to reply to you and handle your request.
• We do not sell, rent or trade your email address to third parties.

If we ever send optional newsletters or product updates, you will always have the option to unsubscribe.

3. How do we handle your files?

Short version: We process your files automatically, do not read their contents, and delete them after a short time.

When you use 24Convert to upload and convert/compress a file:

• Your file is uploaded to our servers or cloud infrastructure.
• It is processed automatically by our conversion/compression tools.
• The result file is made available for you to download.

3.1 No manual review of your files

We do not read, view or manually inspect the content of your files as part of normal operations. We would only access files in very exceptional cases, such as:

• If you explicitly ask for technical support and give us written permission to investigate a problem involving a specific file; or
• If we are legally required to do so (for example, in response to a valid court order).

You retain all rights and ownership to your files.

3.2 Storage location and retention

We use reputable cloud providers and hosting (for example, Content Delivery Networks or object storage services) to store files temporarily during processing.

• Files are kept only for as long as necessary to provide the service (for example, to allow you time to download the result).
• After that, files are automatically deleted from our systems within a short period of time, and we do not keep backup copies for you.

Files are automatically deleted within 24 hours after processing.

We do not use your files for training models, marketing purposes, or any unrelated processing.

4. Why do we collect and use your data?

Short version: We use your data only to operate, secure and improve the service.

We may use the information we collect for the following purposes:

• To operate and provide our free file tools
• To process and deliver your conversions and outputs
• To maintain the security and stability of our systems
• To prevent abuse, spam and fraudulent or automated misuse
• To monitor performance and fix technical issues
• To improve user experience and develop new tools
• To respond to your support requests and feedback

We do not sell your personal data.

5. Cookies, analytics and ads

Short version: We use cookies and similar technologies to keep the service working and to understand usage. Some third-party services may also use cookies.

5.1 What are cookies used for?

We may use cookies or similar technologies to:

• Remember basic settings and preferences
• Keep track of conversion limits or usage in a given period
• Help protect the service from abuse
• Measure how users interact with the website (for example, which tools are used most)

These cookies do not store the content of your files.

5.2 Analytics

We may use privacy-respecting analytics tools (for example, Google Analytics or other providers) to understand how our website is used and to improve the service. These tools may collect:

• IP address (sometimes anonymized or truncated)
• Browser and device data
• Pages visited and actions taken

Analytics providers process this data under their own privacy policies. You can usually opt out of some analytics and tracking via your browser settings or relevant opt-out mechanisms.

5.3 Advertising

If we display advertising (such as via advertising networks like Google AdSense):

• Ads may use cookies or similar technologies to show more relevant ads and measure performance.
• Advertisers may collect non-personally identifiable information such as your IP address, browser type or approximate location.

Any such use will follow the privacy policies of the respective ad networks. We do not provide them with the contents of your files.

If we are not using ads yet, this section will apply when/if ads are added in the future and the policy will be updated accordingly.

6. Do we share your data with third parties?

Short version: We only share data with third parties when it is necessary to provide the service, or when required by law.

We may share limited information with:

• Infrastructure providers (for example, hosting, storage, CDN, DDoS protection)
• Analytics providers (for website usage statistics)
• Security and anti-abuse services (for example, to detect bots, abuse or fraud)

These service providers are only allowed to process your data on our behalf and in accordance with this Privacy Policy and applicable laws.

We may also disclose information:

• When required to do so by law, regulation or legal process
• When we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, or to investigate fraud or security issues

We do not sell or rent your personal data to any third party.

7. International data transfers

Because we use global cloud and network providers, your data may be processed in or transferred to various countries, including those outside your country of residence.

We take reasonable steps to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws, regardless of where it is processed.

8. How do we keep your data secure?

Short version: We use technical and organizational measures to protect your information.

We take security seriously and apply a variety of safeguards, including:

• Encrypted connections (HTTPS/SSL) between your device and our servers
• Limiting access to systems and data to authorized individuals only
• Using reputable and secure cloud providers
• Monitoring and improving our infrastructure to prevent unauthorized access

No system can be 100% secure, but we aim to follow good industry practices to minimize risks.

9. How long do we keep your information?

Files are automatically deleted within 24 hours after processing.

If you wish, you can contact us to request deletion of your personal data where applicable (see section "Your rights").

10. Your rights (especially under GDPR)

Depending on your location and applicable law, you may have some or all of the following rights regarding your personal data:

• Right of access – to request a copy of the personal data we hold about you.
• Right to rectification – to request that we correct inaccurate or incomplete data.
• Right to erasure – to request that we delete your personal data, where legally permissible.
• Right to restriction of processing – to request that we limit how we use your data.
• Right to data portability – to request that your data be provided to you or another controller in a structured, commonly used format (where technically feasible).
• Right to object – to object to certain types of processing, such as direct marketing or profiling.

To exercise any of these rights, please contact us at:

Email:support@24convert.com

We may need to verify your identity before fulfilling certain requests. Some rights may be limited if we are legally required to retain certain data.

You also have the right to lodge a complaint with a data protection authority in your country if you believe your rights have been violated.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example when we add new features, change our technology stack, or to comply with new legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page. In case of major changes, we may also provide additional notice (for example, a banner or a note on the website).

We encourage you to review this Privacy Policy periodically to stay informed.

12. Contact us

If you have any questions, requests, or concerns about this Privacy Policy or how your data is handled, please contact:

Email:support@24convert.com

We will do our best to respond as soon as possible.